Payment, Cancellation and Refund Policy

1. For live workshops

The workshop is in live format only because we encourage interaction during our workshops

1.1 Payment policy

• • Payment for the workshop has to be done through the payment gateway link provided by the customer service team of Alcove Studio through their website / official social media account or email only.
  • In case of inability to pay via the given payment gateway, you can reach out to us at [email protected] for assistance. You can expect a reply on your query within 1 working day.
  • In case of any query pertaining to use of coupon, please email customer care at [email protected]

1.2 Cancellation policy

• • In case anyone is going to be unable to attend the workshop, they can cancel free of cost upto 48 hours before the workshop date and time. 
  • No cancellations allowed for less than 48 hours to the workshop
  • If Alcove Studio decides to cancel the workshop, 100% of fees will be refunded

1.3 Process

• • To initiate a cancellation request, participants are requested to drop an email at [email protected]. We will not ask you the reason for cancellation.
  • The customer service team at Alcove Studio will reply to you along with a resolution. 
  • Cancellation requests take upto 7 working days to process from the date of initiation. 
  • Refunds, if applicable, may take additional 7 working days to reflect in the participant’s bank account. 

2. For e-books

The e-books are meant for personal reference purposes only. Any other use of the book without written permission from the author will be considered unlawful. 

2.1 Payment policy

• • Payment for the e-book has to be done through the payment gateway link provided by the customer service team of Alcove Studio through their website / official social media account or email only.
  • In case of inability to pay via the given payment gateway, you can reach out to us at [email protected] for assistance. You can expect a reply on your query within 1 working day.
  • In case of any query pertaining to use of coupon, please email customer care at [email protected]

2.2 Cancellation policy

• • Cancellation of order is not allowed.

2.3 Process

• • To initiate a cancellation request, customers are requested to drop an email at [email protected]. We will not ask you the reason for cancellation.
  • The customer service team at Alcove Studio will reply to you along with a resolution. 
  • Cancellation requests take upto 7 working days to process from the date of initiation. 
  • Refunds, if applicable, may take additional 7 working days to reflect in the customer’s bank account. 

3. Refunds

• If a cancellation request meets the requirement of our cancellation policy, refunds will be processed as soon as possible. It takes upto 14 working days for the completion of the refund process.
• We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies. All disputes would be handled by Mumbai courts.